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Patient Satisfaction From Bayhealth

Bayhealth is committed to providing the highest quality care with an exceptional patient experience.

By measuring our patients’ satisfaction, we are able to identify opportunities for improvement. We measure patient satisfaction through a survey. The data is collected by the Hospital Consumer Assessment of Healthcare Providers and System (HCAHPS) and available on Hospital Compare.

The tables below show how Bayhealth performed in comparison with the U.S. average and the Delaware average in terms of patient satisfaction for the time periods listed below. 

 

  KENT GENERAL MILFORD MEMORIAL DELAWARE AVG NATIONAL AVG
Patients who reported that their nurses "Always" communicated well 78% 76% 79% 78%
Patients who reported that their doctors "Always" communicated well 75% 76% 78% 81%
Patients who reported that they "Always" received help as soon as they wanted 65% 62% 66% 67%
Patients who reported that their pain was "Always" well controlled 69% 68% 70% 71%
Patients who reported that staff "Always" explained about medicines before giving it to them 62% 61% 63% 64%
Patients who reported that their room and bathroom were "Always" clean 70% 70% 70% 73%
Patients who reported that the area around their room was "Always" quiet at night 52% 43% 51% 61%
Patients at each hospital who reported that YES, they were given information about what to do during their recovery at home 83% 86% 85% 85%
Patients who gave their hospital a rating of 9 or 10 on a scale from 0 (lowest) to 10 (highest) 64% 59% 66% 70%
Patients who reported YES, they would definitely recommend the hospital 67% 61% 69% 71%

 

Bayhealth is Southern Delaware’s healthcare leader with hospitals in Dover and in Milford. Bayhealth provides a wide range of medical services, including cardiovascular, cancer, orthopaedics and rehabilitation, pediatrics, respiratory care, sleep care, surgical weight loss, women’s services and walk-in medical care. Search for nursing jobs, and health classes and events. Find doctors affiliated with Bayhealth Medical Center or a Delaware hospital near you.