Billing Information

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All of us at Bayhealth wish you or your loved one a pleasant experience and speedy recovery. We realize this can be a stressful time for you and your family. We particularly understand how frustrating it can be when you are in a hospital as an inpatient, outpatient, emergency room patient or receiving home care services, and you are not familiar with our billing processes.

We want to help you understand the issues involved in paying bills as well as the differences between bills you receive from Bayhealth and other providers. Because billing is separate for hospital charges, doctors’ fees and home care services, it is important that you take a moment to read this guide carefully. Once you do, be sure to keep it with your other financial or health records, as it will make a handy resource.

Before Your Visit

Arrival Time
Payment Responsibility
Privacy
Collection Policy

Financial Assistance Policy
Dispute/Resolution
Payment Methods

 

Kent General Hospital
If you have billing questions, call or visit the Billing Support Department, located on the first floor of the 522 S. State Street Building (formerly Charter School). You can make an appointment to speak with a Billing Support Specialist between 8:00 a.m. to 4:00 p.m. or a Financial Counselor between 8:00 a.m. to 4:00 p.m., Monday through Friday. Walk-ins are always welcome. Please bring your insurance card(s), the Explanation of Benefits (EOB) form from your insurance company and your hospital bill. You may make payments in full using cash, check or credit card (Discover, VISA or MasterCard) or agree to a payment schedule.
(302) 744-7081

Milford Memorial Hospital
If you have billing questions, call or visit the Billing Support Department, located at the Cashier's Window on the first floor. You can make an appointment to speak with a Financial Counselor between 8:00 a.m. to 4:00 p.m., Monday through Friday. Please bring your insurance card(s), the Explanation of Benefits (EOB) form from your insurance company and your hospital bill. You may make payments in full using cash, check or credit card (Discover, VISA or MasterCard) or agree to a payment schedule.
(302) 430-5728

Bayhealth is Southern Delaware’s healthcare leader with hospitals in Dover and in Milford. Bayhealth provides a wide range of medical services, including cardiovascular, cancer, orthopaedics and rehabilitation, pediatrics, respiratory care, sleep care, surgical weight loss, women’s services and walk-in medical care. Search for nursing jobs, and health classes and events. Find doctors affiliated with Bayhealth Medical Center or a Delaware hospital near you.