If you have been given an arrival time please make all efforts to arrive fifteen minutes before your scheduled time. Bayhealth will send statements to you after your insurance carrier has been billed and we have received payment or determination. You should receive an explanation of benefit from the insurance carrier detailing services provided and claim decision. You may request an itemized statement from our Billing Support Department, located at 522 State St. Dover, Delaware or by phone 302-744-7081. The toll free number is (877) 744-7081.