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Collection Policy

The hospital will take all necessary steps to collect the debt which may include the use of outside services, such as collection agencies, attorneys, etc. Patients with insurance or Medicare should receive the first invoice within seven (7) days of the claim being processed by the insurance company or Medicare. We will send a minimum of three (3) invoices to collect the amount due. In order to avoid your account from being advanced to outside services for collection you should either pay the balance off within four (4) months or make suitable payment arrangements with a Billing Support Representative.

Accounts that are advanced to a collection agency may be reported to a Credit Bureau, which might affect your credit rating. Typically, the debt is reported to the Credit Bureau 31 days after the initial contact from the agency is made. This allows the debtor to clear the debt before the debt is reported.

Bayhealth is Southern Delaware’s healthcare leader with hospitals in Dover and in Milford. Bayhealth provides a wide range of medical services, including cardiovascular, cancer, orthopaedics and rehabilitation, pediatrics, respiratory care, sleep care, surgical weight loss, women’s services and walk-in medical care. Search for nursing jobs, and health classes and events. Find doctors affiliated with Bayhealth Medical Center or a Delaware hospital near you.