Bayhealth Mission, Vision & Values
Mission
To improve the health status of all members of the Bayhealth community.
Bayhealth Patient Experience
GOAL
Develop a unique service delivery and create a positive patient and family experience
STRATEGY
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Improve customer satisfaction and instill an exceptional patient & family experience
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Achieve demonstrated outcomes for quality and safety
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Recruit, develop and retain engaged, future-ready workforce that delivers patient-centered care
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Increase awareness and preference for Bayhealth services and strengthen position as preferred provider in central and southern Delaware
Clinical Integration
GOAL
Develop clinically-integrated healthcare delivery system with aligned physician partners organized around patient needs
STRATEGY
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Create alignment opportunities and shared governance with physicians as partners in care transformation
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Develop disease management programs for conditions requiring intense levels of care
Access and Growth
GOAL
Grow and develop quality clinical programs, facilities, practices and strategic partnerships across the region
STRATEGY
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Recruit / deploy primary care, sub-specialists and mid-level providers to the system
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Continue development of Milford replacement hospital and clinical programs to strengthen presence in Southern Delaware market
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Continue ambulatory strategy to drive growth in key markets
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Improve inpatient, OR and ICU capacity at Kent Hospital
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Develop a post acute care strategy
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Create mutually beneficial relationships with healthcare systems and academic providers
Delivery System Reform
GOAL
Develop future, reform-ready clinical models, business practices, workforces and cost structures
STRATEGY
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Develop future model for primary care
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Develop capabilities to stratify, predict and manage population health
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Address impact of changes in reimbursement and payment models
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Monitor and evaluate reform initiatives. Advocate for improved healthcare for Delaware residents
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Support care transformation and improvement initiatives
Information Technology
GOAL
Enhance IT to support clinical care delivery and manage clinical resources and business decision-making
STRATEGY
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Implement multi-disciplinary clinical information systems to improve quality, service and patient safety
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Provide connectivity to improve care coordination through secure sharing of information across the continuum
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Improve operational service and efficiency through improved system design
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Ensure compliance with Meaningful Use and ICD-10 requirements
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Enhance clinical and financial business intelligence capabilities
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Upgrade and enhance technology infrastructure
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Transform IS governance, project management, service and support
Vision
To distinguish ourselves as a regional health system that consistently delivers an exceptional patient experience by providing care that exceeds nationally recognized standards in a safe, patient-centered environment.
Values
Compassion. We are kind and caring to our patients, families and each other
Integrity. We do the right thing. We strive to build trust and are dedicated to ethical and responsible behavior
Teamwork. We value collaboration and cooperation with patients and members of the Bayhealth team
Accountability. We accept personal responsibility for our words and actions
Respect. We treat everyone we encounter with kindness, dignity and professionalism