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Bayhealth Mission, Vision & Values

Mission

To improve the health status of all members of the Bayhealth community. 
 

Bayhealth Patient Experience

GOAL
Develop a unique service delivery and create a positive patient and family experience

STRATEGY  
  • Improve customer satisfaction and instill an exceptional patient & family experience
  • Achieve demonstrated outcomes for quality and safety
  • Recruit, develop and retain engaged, future-ready workforce that delivers patient-centered care
  • Increase awareness and preference for Bayhealth services and strengthen position as preferred provider in central and southern Delaware

Clinical Integration

GOAL
Develop clinically-integrated healthcare delivery system with aligned physician partners organized around patient needs

STRATEGY
  • Create alignment opportunities and shared governance with physicians as partners in care transformation
  • Develop disease management programs for conditions requiring intense levels of care

Access and Growth

GOAL
Grow and develop quality clinical programs, facilities, practices and strategic partnerships across the region

STRATEGY
  • Recruit / deploy primary care, sub-specialists and mid-level providers to the system
  • Continue development of Milford replacement hospital and clinical programs to strengthen presence in Southern Delaware market
  • Continue ambulatory strategy to drive growth in key markets
  • Improve inpatient, OR and ICU capacity at Kent Hospital
  • Develop a post acute care strategy
  • Create mutually beneficial relationships with healthcare systems and academic providers

Delivery System Reform

GOAL
Develop future, reform-ready clinical models, business practices, workforces and cost structures    

STRATEGY
  • Develop future model for primary care
  • Develop capabilities to stratify, predict and manage population health
  • Address impact of changes in reimbursement and payment models
  • Monitor and evaluate reform initiatives. Advocate for improved healthcare for Delaware residents
  • Support care transformation and improvement initiatives
     

Information Technology

GOAL
Enhance IT to support clinical care delivery and manage clinical resources and business decision-making

STRATEGY
  • Implement multi-disciplinary clinical information systems to improve quality, service and patient safety
  • Provide connectivity to improve care coordination through secure sharing of information across the continuum
  • Improve operational service and efficiency through improved system design
  • Ensure compliance with Meaningful Use and ICD-10 requirements
  • Enhance clinical and financial business intelligence capabilities
  • Upgrade and enhance technology infrastructure
  • Transform IS governance, project management, service and support

Vision

To distinguish ourselves as a regional health system that consistently delivers an exceptional patient experience by providing care that exceeds nationally recognized standards in a safe, patient-centered environment.
 

Values

Compassion.  We are kind and caring to our patients, families and each other
Integrity.  We do the right thing.  We strive to build trust and are dedicated to ethical and responsible behavior
Teamwork.  We value collaboration and cooperation with patients and members of the Bayhealth team
Accountability.  We accept personal responsibility for our words and actions
Respect.  We treat everyone we encounter with kindness, dignity and professionalism

 

Bayhealth is Southern Delaware’s healthcare leader with hospitals in Dover and in Milford. Bayhealth provides a wide range of medical services, including cardiovascular, cancer, orthopaedics and rehabilitation, pediatrics, respiratory care, sleep care, surgical weight loss, women’s services and walk-in medical care. Search for nursing jobs, and health classes and events. Find doctors affiliated with Bayhealth Medical Center or a Delaware hospital near you.