At the time of your admission, appointment or service, you will need to identify your insurance plan to your Bayhealth registrar. You may be requested to pay for the part of your hospital service or doctor(s) bills that your insurance plan does not cover or make suitable arrangements. This can include co-pays or deductibles. In some instances, you may be required to pay the full amount. As a rule, you should refer to your benefit guide before any hospital, clinic, or doctor’s office visit to find out what is and is not covered under your plan, and whether you will be responsible for any part of the payment.
Please note that our Patient Financial Services Department will file your claim directly with your primary and secondary insurance provider. If your insurance provider does not respond within 60 days of receipt, we may notify you and ask that you contact your insurance provider immediately. If you do not have your insurance card with you at the time of your appointment please provide the insurance information to our Billing Support Department 302-744-7081 or the toll free number 877-744-7081.
If you do not notify us within 48 hours you may become responsible for the entire bill.