I Love My Job! Alice Ormsbee, Food Services Employee
Like Madonna or Beyonce, “Alice” requires no last name. Just mention “Alice,” and Bayhealth employees, patients, and visitors will nod knowingly in unison: Alice is the Food Services Employee who radiates the room with her smile, buoys the spirits of her co-workers with her charm, and epitomizes the exemplary customer service of Bayhealth Medical Center.
For the past three years, Alice has served in the Kent General Hospital cafeteria, preparing foods, dishing out breakfast and lunch, and ringing up customers in line at the cash register. Like New England Clam Chowder on a bitterly cold January day, Alice warms the spirits of all who trek through the cafeteria line.
“Customer service is our top priority and Alice really exemplifies this. Alice works quickly so people don’t need to wait and she always goes the extra mile to make sure our customers get what they want,” said Bayhealth Food Services Manager Craig Ross. “Alice always makes sure people are happy and satisfied.”
“I know our customers are busy people, so I do whatever I can to keep the line moving for them and get them what they need. The key is knowing where everything is,” Alice said with a grin.
According to Alice, all of her Food Services teammates recognize the importance of quick and helpful customer service. They also understand how a smile and positive attitude can be infectious for the people they serve.
“It helps people to know that we care about them. It shows (our customers) that we want to help in any way we can. We also know that our patients and patients’ family members are facing a difficult time, so we try to do whatever we can to help bring their spirits up,” said Alice.
The Philadelphia native is a former employee of Chase Bank, who learned early on how important customer service is to any organization. Alice now plays an important role in Bayhealth service and also has a quiet but vital function in protecting employee and patient safety. Each day, she checks the temperature of the cafeteria food with pinpoint precision. All steam table food must be 145 degrees or higher. All deli meat must be cooler than 40 degrees to stay safe, but must be warmer than 32 degrees so it isn’t frozen. If nobody complains and nobody gets sick, you can credit Alice for this vital but low-profile role.
Alice is only too happy to help to ensure that cafeteria customers receive the service that they deserve.
“I always try to go above and beyond no matter what. If stuff isn’t right, we have to make it right. Our motto is ‘to always have people coming back,’”