Meaningful communication with patients is a necessity for so many reasons today. Joint Commission has changed their standard on communicating effectively with patients. It is no longer "primary language", now it is "preferred language", which means we must ask the patient. Additionally, we need to determine if parents of minor children require interpreter services as well as the language need of the primary caregiver for when the patient returns home.
Language Line is available through the Switchboard 24/7 and can even be used for telephone calls (billing, scheduling, etc).
Deaf Talk is available by contacting Security at both Kent and Milford.
Any procedure requiring informed consent and a signature (blood transfusion, surgery, etc) or any appointment where results and plan of care are going to be discussed should have a live interpreter. Live interpreters MUST be scheduled in advance as they are not Bayhealth employees. Departments who are unsure of the procedure for using live interpreters are requested to contact Patient Advocacy for additional information. Phone numbers will be available on the Patient Advocacy Department page on BayNet.