640 South State StreetDover, Delaware 19901
21 West Clarke AvenueMilford, Delaware 19963
401 North Carter RoadSmyrna, DE 19977
640 S. State StreetDover DE 1990121 West Clarke AvenueMilford DE 19963
301 Jefferson AveMilford, DE 19963
1275 S. State StreetDover, Delaware 19901
Finding appropriate home health and hospice care providers requires some research. You will need to talk with your health care provider to evaluate your home health or hospice care needs. When looking for a provider, consider the following:
Quality of care
Availability of services
Personnel training and expertise
When evaluating the quality of a provider, you may encounter the following terms:
Licensure. Some states require providers to have licenses to operate. Basic legal and operating requirements as directed by the state must be met to obtain a license.
Bonding. A bond is a type of insurance policy for a provider. To become "bonded," a provider must pay a set amount. The bond protects the provider from bankruptcy in the event of a lawsuit by a consumer.
Certification. State certification by state health departments makes a home health or hospice care provider eligible for Medicare (and sometimes Medicaid) payments. To become certified, a provider must meet basic federal and state standards in patient care and financial management.
Certified health care professionals are certified by their respective national organizations. The certification usually requires passing a national test and/or work experience.
Accreditation. Nationally recognized accrediting organizations evaluate and accredit quality health care services. A provider must voluntarily seek out this accreditation. Some organizations who accredit home health care include:
Accreditation Commission for Home Care, Inc.
Community Health Accreditation Program
Joint Commission on Accreditation of Healthcare Organizations
National Committee for Quality Assurance
National Home Caring Council
When choosing a provider, consider asking the following questions:
How many years has the provider been serving the community?
Does the provider have literature describing its services, cost, and funding?
Is an evaluation of the patient's home health care needs required? Is there a written plan of care for the patient?
When are caregivers available?
Is there a nursing supervisor on-call 24 hours a day?
Can the provider ensure patient confidentiality?
How is quality of care and services monitored?
What types of payments are accepted?
The National Association for home care and hospice will provide you with the most comprehensive database of agencies available in the United States.
Bayhealth is Southern Delaware’s healthcare leader with hospitals in Dover and in Milford. Bayhealth provides a wide range of medical services, including cardiovascular, cancer, orthopaedics and rehabilitation, pediatrics, respiratory care, sleep care, surgical weight loss and women’s services.