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Welcome New Quality Director


Bayhealth announces the appointment of Jamie Epps, MPH, CPHQ, FACHE, to the position of director of quality and continuous improvement. Epps brings over 10 years of experience in performance improvement.

In this position, Epps will identify areas at Bayhealth that need improvement, decide which processes can be changed to improve outcomes, build a plan to make changes, and then track the results to measure and learn from the outcomes.

Another important component is sharing quality results with national organizations, like the Centers for Medicare & Medicaid Services, and with the local community.

“We are very pleased to have Jamie here at Bayhealth,” said Eric Gloss, DO, Bayhealth vice president of medical affairs and medical staff services. “She has a thorough knowledge of continuous improvement techniques, and she has been able to initiate important changes at the facilities where she has worked.”

Epps comes to Bayhealth from Parkland Health and Hospital System, in Dallas, TX, where she served as interim vice president of the “Quality Through Transformation” initiative.

Before joining Parkland, Epps served at the Johns Hopkins University Applied Physics Laboratory, in Laurel, MD; Tanner Health System, in Carrollton, GA; and several other health systems throughout the United States.

“I came to Bayhealth because of the people,” Epps said. “Everyone here is on the same page when it comes to improving quality. We all believe that small communities deserve the same excellent health care that is found in large cities.”

Epps began her career in the quality improvement field at Wellmont-Holston Valley Medical Center in Kingsport, TN. She grew up in a military family and wanted to give back to that community, which prompted her career in health care quality.

Epps earned her bachelor of science degree at South Carolina State University, and her master of public health degree at East Tennessee State University. She is a fellow of the American College of Healthcare Executives and a Certified Professional in Healthcare Quality.

Epps’ training includes Lean Six Sigma and various health care-related topics.

Please join us in welcoming Jamie Epps to Bayhealth.

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