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Bayhealth Recognized for Exceptional Care to Heart Failure Patients


Front row, from left to right: Diane Fithian, RN, Care Manager; Denise Austin, RN, Performance Improvement Specialist; Tawny Jackson, Director of Quality and Systems Improvement, American Heart Association; Joanne Fletcher, RN, MSN, Director of Care Management; Tasheema Galarza, RN, MSN, Clinical Manager of Care Management; Barbara Smith, RN, BSN, RCIS, Cardiovascular and Electrophysiology Services Department; Tanya Robinson, RN, BSN, staff nurse, Cardiac Catheterization Laboratory. Back row, from left ro right:  Susan Ebaugh, MSN, APN, ACNS-BC, CEN, Clinical Nurse Specialist for the Emergency Department; Dianne Shlan, RN, Care Manager; Lora Harper, RN, Care Manager; Ann Keane, MSN, MA, RN, NEA-BC, CCRN, Director of Patient Care Services at Bayhealth Kent General; Sharon Coleman, Operations Manager of Care Management; Jerry Fritts, CPHQ, FACHE, Director of Performance Improvement;  Dennise Washington, MSN, APRN, ACNS-BC, CCRN, Clinical Nurse Specialist for the Emergency Department.


The American Heart Association presented Bayhealth Kent General and Bayhealth Milford Memorial with the “Get With The Guidelines–Heart Failure” Gold Plus Quality Achievement Award.

“Bayhealth is dedicated to making our care for heart failure patients among the best in the country.  This program helps us accomplish our goal by making it easier for our professionals to improve long-term outcomes for our patients,” said Bayhealth Director of Care Management Joanne Fletcher, RN, MSN.

At the award ceremony, Tawny Jackson, Director of Quality and Systems Improvement for the American Heart Association- Great Rivers Affiliate, commended both Bayhealth campuses for compliance with the four key achievement measures related to treatment of patients diagnosed with heart failure.

In addition, Bayhealth also met new criteria regarding patient discharges. The American Heart Association/American College of Cardiology now recommends that patients diagnosed with heart failure be started on aggressive risk-reduction therapies if needed, including cholesterol-lowering drugs, beta-blockers, ACE inhibitors, aspirin, diuretics and anticoagulants.

The “Get With The Guidelines” program also suggests that patients receive education on managing their heart failure and overall health, including lifestyle modifications and follow-up care.

"At Bayhealth, our physicians and nursing staff are committed to providing the highest quality care to our patients.  The AHA awards are an affirmation of this commitment,” said Bayhealth Patient Care Services Director Ann Keane, MSN, MA, RN, NEA-BC, CCRN.


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