From left to right, Alan Levin; Bonnie Perratto, MSN, MBA, RN, NEA-BC, FACHE, senior vice president and chief nursing executive; CEO Terry Murphy; Governor Markell; Paul Lakeman; Joseph Rubacky, DO, chairman of the Bayhealth Physician Alliance board of managers
Governor Jack Markell recently visited Bayhealth Kent General for a tour of the expanded facility. Accompanying the governor was Alan B. Levin, director of the Delaware Economic Development Office.
The visit included time in the oncology center and emergency department.
Donna Stinson, administrative director of operations for the oncology service line, guided Governor Markell and Mr. Levin through the oncology treatment areas and described new services available to patients.
Cancer patients benefit from Bayhealth’s affiliation with the PENN Cancer Network, an alliance which increases the expert level of care patients receive in specific fields of oncology. Bayhealth and PENN physicians consult regularly, and qualified patients have fast access to specialized services PENN offers.
Patricia Fuller, FACHE, MBA, MEd, RN, CEN, NE-BC, director of emergency and trauma services, explained the split-flow approach that has dramatically improved wait times and overall patient care since being implemented last spring.
When they arrive at the emergency department, patients are assessed and classed based on the level of acuity. While some patients do need immediate attention for serious conditions such as chest pain or shortness of breath, staff can assist less urgent patients by starting IV fluids or administering ibuprofen.
The term “split-flow” comes from this division of patients into two groups. The process means that patients are seen more rapidly and can receive intermediate care until a physician or other provider is available.
“Governor Markell came away from his visit to Bayhealth very impressed with the facility, equipment, and staff. Moving forward, we will continue to work together with the Governor’s office to make sure that downstate residents have access to healthcare that is unmatched in this region,” said Paul Lakeman, Bayhealth’s senior vice president for government relations