A sick woman sits on her couch
Emergency Care

When to Go to the ER, Walk-in, or Use Virtual Urgent Care

Waking up with a sore throat or stuffy nose is never fun. Getting dressed to head to the doctor is even less fun. That’s why Bayhealth offers Bayhealth@Home, a virtual urgent care that allows you to get the care you need from the comfort of your home.

Bayhealth Vice President and Chief Medical Information Officer Jonathan Kaufmann, DO, says Bayhealth@Home allows patients to connect with a board-certified physician in under 10 minutes. They can do so from work, home, or on the go rather than needing to drive to a walk-in center or an emergency department.

“Patients with non-life-threatening conditions can be seen safely and quickly at home rather than waiting in an ER. It saves them time and frees up those resources for others in our community,” he said.

Patients can download the Bayhealth@Home app on the App Store or get it on Google Play. The service is available at any time, day or night, and a virtual visit only costs $64.
However, if you think you are experiencing something more serious, don’t hesitate to head to the emergency room.

“First, in the case of a life-threatening situation, including signs of a heart attack or stroke, you should always call 911 right away,” said Bayhealth’s Medical Director of Emergency Services Kelly Abbrescia, DO. “Second, if you’re not sure if your illness or injury can be treated at a walk-in medical care facility, it’s always better to be safe and go to the emergency room.”

To help educate the community on getting the right care, at the right place, at the right time, Dr. Abbrescia provided a list that may be helpful if you’re wondering if you need to go to the emergency room, or if a virtual appointment or walk-in medical facility will do.

Symptoms and Conditions Requiring Emergency Care

• Chest pain
• Dizziness
• Loss of consciousness (fainting)
• Shortness of breath
• Sudden, violent movement of arms, legs, or any other part of the body (seizure or convulsions)
• Abdominal pain
• Broken bone
• Injury to the head or neck
• Major burn

Symptoms and Conditions for Virtual Urgent Care or Walk-in Care

• Cough and other cold symptoms
• Sprain
• Bruise
• Sore throat
• Sinus infection
• Earache/ear infection
• Allergies
• Bite or sting
• Minor burn
• Cut and scrape
• Flu
• Pink eye
• Urinary tract infection
• Vomiting or diarrhea

Remember, when in doubt, always go to the emergency room and never put off seeking medical care. Conditions such as stroke, heart attack, cancer, dehydration/kidney failure, appendicitis, infections, and fractures will get worse without proper treatment.

Visit Bayhealth.org/Virtual-Urgent-Care to learn more about our Bayhealth@Home option.

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