Patient and guest in hospital room

Building around patient benefit

Thursday, May 24, 2018 |

Project leaders, architects, construction managers, and user group members have been meeting for more than two years to work on the new Bayhealth Hospital, Sussex Campus. Most meetings begin the same way, with a review of the guiding principles that help ensure a successful completion of the project.

One of the guiding principles is to “utilize the lean-led design process to continuously optimize processes and technologies throughout the organization to improve quality of care and strive to preserve only those processes used today that are highly effective and/or efficient.”

The guiding principles also emphasize broad involvement of the end users, which include physicians, nurses, and allied health professionals and other care team members. This, in turn, has played a significant role in how the new Bayhealth Hospital, Sussex Campus will affect the physician-patient relationship in terms of access, care, and overall experience.

For example, lean-led design and end-user involvement are the driving forces behind the implementation of same-sided rooms — meaning each room is set up the same way, regardless of where it’s located — along with the same layout on each floor and the construction of team stations. The rooms are also private and designed with three primary zones: one for the patient, one for the providers and other caregivers, and one for family and other visitors.

Here’s a closer look at how these important components will enhance patient experience, care, and safety at the new Bayhealth Hospital, Sussex Campus.

Benefits of same-sided rooms/same floor layouts

The lean-led design elements of same-sided rooms and the same layout on each floor provide multiple benefits for physicians and patients alike, such as easier wayfinding and familiarity.

“The same layout in each room and on each floor will help patients because they won’t lose their orientation,” said Muhammad R. Syed, MD, director of the Hospitalist program at Bayhealth Milford Memorial. Dr. Syed is one of the physicians who participated in the user groups that were created as part of the guiding principles. “For example, the bathroom will always be located in the same place, no matter where the patient is in the hospital.”

The fact that each patient room has its own private bath will also benefit infection control, adds Dr. Syed. “Private bathrooms will greatly improve isolation standards across the board for conditions such as Clostridium difficile. Another plus for infection prevention is having the sinks in the same spot in each room, which will help ensure nurses and doctors wash their hands and will allow patients to watch them do that.”

Having everything from the computers and standard medical equipment to the supplies and trash cans in the same location in every room is also beneficial. “The uniformity of the rooms and layout will greatly enhance physician workflow and efficiency, and in turn, patient care and experience,” said Julianne Wysocki, DO, medical director, Bayhealth Milford Memorial Emergency Department. “Physicians will be able to spend more time with patients because they’re not going to have to worry about so many logistics.”

Benefits of privacy and zones

All of the patient rooms at the new Bayhealth Hospital, Sussex Campus will be private and also contain three primary zones to maximize care, safety, and comfort. For example, in the Family Zone, family and visitors will have access to a sleeper sofa, lighting, a table, and outlets for charging their phones and other portable devices.

“Certain patients greatly benefit from seeing family members close by,” said Dr. Syed. “Seeing familiar faces frequently helps recovery, and having a special zone for family members to allow them to be comfortable while with their loved ones is a win-win for everyone.”

Benefits of team stations

The team stations provide space for physicians and other care team members on each floor of the new Bayhealth Hospital, Sussex Campus. They will allow for easier and greater collaboration between these allied health partners. They will also allow for more efficient workflow and help ensure there’s no delay in patient care.

In summary, the lean-led design process and other guiding principles that were used to build the new Bayhealth Hospital, Sussex Campus will allow for more efficient physician workflow and ultimately the best possible patient care, safety, and experience.

Visit for more information about the new Bayhealth Sussex Campus.