Physician speaking with patient

A distinguished certification for our patient focus

Thursday, January 24, 2019 |
Bayhealth Hospital, Kent Campus and Bayhealth Milford Memorial have been awarded Silver Certification for Excellence in Person-Centered Care by Planetree International. Bayhealth is one of only seven healthcare organizations internationally with the Silver-level certification since Planetree first introduced the recognition level in 2012, and one of only three healthcare organizations in the U.S. designated Silver Certification.

Planetree is a nonprofit organization that helps patients, families and staff members deliver care from the patient’s perspective. Since 2005, Bayhealth has been incorporating Planetree’s patient-focused model of care, centered on a holistic approach to healing in all dimensions — the mind, body and spirit.

“This achievement demonstrates our commitment to our patients, their families and the communities we serve,” said Senior Vice President and Chief Nurse Executive Brenda Blain. “Achieving Silver Certification for Excellence in Person-Centered Care demonstrates the compassionate, high-quality service provided by everyone at Bayhealth.”

Bayhealth achieved this recognition after submitting a comprehensive document that captures more than 25 specific criteria, which was followed by a threeday site visit conducted by Planetree. There were several areas where Bayhealth excelled, including patient-directed visitation, opportunities for patient and family input through patient partners, community access to health and wellness programs, family involvement in care through the Care Partner Program, and sensitivity around the cultural norms and preferences of patients.

“We are driven to understand what is most important to all those we serve,” said Director of Patient Advocacy, Professional Recruitment, and Service Excellence Marianne Foard, MS, RN, NE-BC. “This recognition not only demonstrates that we have the structures in place to provide individualized care, but that we have also removed barriers to understanding what really matters to each person who walks through our doors.”

Visit to learn more about person-centered care at Bayhealth.

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