Bayhealth Recognized for Improving Perioperative Services

Bayhealth was recently named Client of the Year by Surgical Directions, a consulting firm it worked with to modify and refine its Operating Room processes and improve its Perioperative Services with a goal of increasing staff, surgeon and patient satisfaction.

The project involved several departments at Bayhealth including, but not limited to, Perioperative Services, Anesthesiology, Endoscopy, the Post Anesthesia Care Unit (PACU), Central Sterile Processing, Materials Management, and Patient Access, as well as surgeons and their staff. Over the course of several months, the interdisciplinary team evaluated and revamped everything from scheduling to preadmission testing and authorizations to the patient experience on the day of surgery. Their hard work and dedication is one of the reasons they received the award from Surgical Directions.

Senior Director of Perioperative Services Faith Colwell-Dorio, MSN, RN, VHA-CM, NEA-BC, who was hired as part of the project, cites improved communication between the departments and physicians’ offices and getting them all on board with shared governance as primary positive outcomes. “I believe we got the award because we continued to supply data to the Surgical Directions team that demonstrates our ongoing improvements not only for staff but for our patients,” said Colwell-Dorio.

Visit Bayhealth.org/Surgical-Services to learn more about Bayhealth’s Surgical Services.