Always safe. Always open. 

Welcome Back.


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Returning to Pre-COVID-19 Operations

At Bayhealth, the safety of our patients and team members is always the highest priority. As we reschedule appointments and elective procedures that had to be postponed due to COVID-19, and welcome you back to our facilities, here are some of the guidelines in place to ensure safety remains our top priority. 


Everyone who enters our hospitals and medical facilities is screened for COVID-19 symptoms and potential exposure. Our screeners will check your temperature and ask you specific questions related to your health and possible exposure. Patients seeking emergency medical care will not be screened. 

If your temperature is high, or you don’t pass the screening process, you will not be allowed to enter our facilities. You will be referred to our Coronavirus Management Team Hotline for follow-up care and possible testing. 


A limited visitation policy is in effect.

Bayhealth Hospital, Kent and Sussex Campus and Bayhealth Emergency Center, Smyrna

  • One designated care partner visitor per patient. The name of this designated caregiver is provided by the patient and is the only authorized visitor.
  • All designated care partner visitors must be aged 18 or older, unless a reasonable exception has been approved.
  • All designated visitors must show ID.
  • There are no visitors allowed for COVID-19 patients, unless a reasonable exception has been approved.
  • All visitors must wear a mask as their face covering. No neck gaiters or bandanas are allowed.
  • Visiting hours are 12 - 8 p.m. except for care partners of laboring women and parents of infants or children.
  • Visitors must be screened for symptoms each day in the facility lobby.
  • Visitors are only to be in the designated area, entering, or exiting the building.

Bayhealth Outpatient Centers and Bayhealth Medical Group Offices

  • There are no visitors permitted in these areas at this time.
  • Exceptions will be made if the patient requires assistance.

Everyone entering a Bayhealth facility is required to wear a mask in public areas and in settings where 6 feet social distancing cannot be maintained.

Social Distancing

Everyone who enters our facilities is expected to adhere to social distancing and remain six feet away from others whenever possible. All who enter our facilities are required to wear a mask or approved face covering.

We have also added plexiglass and rearranged furniture, as necessary, to further allow for social distancing.
In some cases, patients will be asked to remain in their vehicles until they can be seen for their scheduled appointment.


Enhanced cleaning and disinfection processes, as well as other disease specific infection control measures based on the current CDC guidelines, continue to be used throughout Bayhealth’s facilities. These cleaning measures occur around-the-clock with our dedicated and highly-trained environmental team members.

Surgical Procedures 

We have resumed more surgical procedures, and patients undergoing an operation will require additional testing before a procedure. Your surgeon and care team will make sure to provide you all your instructions.

Virtual Visits

For some appointments, your medical provider may schedule a virtual visit. 

Your medical team will make sure you have everything you need to have a successful appointment.

All telehealth appointments are conducted through our patient portal – MyChart – which gives patients access to all of their health information including appointment summaries and health reminders.

What to Expect at Your Appointment

For more information on what to expect as a patient at a specific office or service center, contact that location directly. Patients will also be given more specific instructions when they schedule their appointment.

Frequently Asked Questions

Below are frequently asked questions related to how Bayhealth is operating during the COVID-19 situation, as well as ones about making donations, including those for our staff and plasma for our patients.
For the most up-to-date information related to symptoms and other general guidelines about the coronavirus, please visit these trusted sources:
For the latest Bayhealth news and health tips related to the pandemic, visit our Health & Wellness Blog