Returning to Pre-COVID-19 Operations
Bayhealth is starting to reschedule appointments and elective procedures that had to be postponed due to the coronavirus (COVID-19). You can rest assured that your health and safety remain our top priority as we enter into this next phase and begin our return to pre-COVID-19 operations. Some examples of how we are maintaining safety for our patients and staff while continuing to provide effective, person-centered care and services to the community include:
- Everyone who enters our hospitals and medical facilities is screened for COVID-19 symptoms and potential exposure. Patients, except those seeking emergency medical care, and non-patients with a fever or those who are flagged through the screening process will not be allowed to enter our facilities. They will be referred to our Coronavirus Management Team Hotline for follow-up care and possible testing. If they are a patient, they may also be scheduled for a telehealth visit, depending on the level of care required.
- All who enter our facilities are required to wear a mask or approved face covering and must follow social distancing requirements. We have also added plexiglass and rearranged furniture, as necessary, to further allow for social distancing.
- Enhanced cleaning and disinfection processes, as well as other disease specific infection control measures based on the current CDC guidelines, continue to be used throughout Bayhealth’s facilities.
Telehealth, and modified phone pre-registration and check-in processes have been implemented in many areas and will continue to expand as needed. In some cases, patients will be asked to remain in their vehicles until they can be seen for their scheduled appointment.
- Bayhealth’s restricted visitation policy remains in effect to limit the number of people in the same space at any given time to prevent potential spread of the virus. This policy is as follows: No visitors will be accepted at any of our locations. Exceptions will be made on a case-by-case basis for laboring patients, neonatal intensive care patients, pediatric patients, end-of-life patients, and for patients undergoing procedures or surgeries that require a care partner present.
- If the patient is a child, we ask that only one parent accompany the child. Similar exceptions will be made on a case-by-case basis for other patients who may require a support person or care partner. These approved visitors and care partners also must be screened and follow PPE protocol. All other visitors and care partners must wait in their vehicle or outside of the facility.
For more information on what to expect as a patient at a specific office or service center, contact that location directly. Patients will also be given more specific instructions when they schedule their appointment.
Frequently Asked Questions
Below are frequently asked questions related to how Bayhealth is operating during the COVID-19 situation, as well as ones about making donations, including those for our staff and plasma for our patients.
For the most up-to-date information related to symptoms and other general guidelines about the coronavirus, please visit these trusted sources:
Delaware Division of Public Health
Centers for Disease Control and Prevention
For the latest Bayhealth news and health tips related to the pandemic, visit our Health & Wellness Blog.