Recognizing Excellence

Above and Beyond logoSponsored by the Bayhealth Medical Staff, the Above and Beyond Awards recognize the remarkable resiliency and dedication of those who care for our community. Anyone in the Bayhealth community, including employees, Medical Staff and private practice staff can receive an Above and Beyond Award. We applaud all who were nominated. You can read about the most recent winners below. Each awardee receives an Amazon gift card. If you would like to nominate someone for an Above and Beyond Award please complete this form and provide specific details or examples about the person you are nominating. Explain why they are exceptional in the work they do and so worthy of this recognition.

Above and Beyond Honorees

Patty Deer
 Patty Deer, Bariatrics Program - “Patty embodies the word ‘compassion’ as she is understanding, patient, and advocates for every patient she sees. She goes out of her way to make her patients feel supported throughout every step of the bariatric process, including post-operative support. She makes sure to see as many of her patients as she can post-op and brings them gift bags full of healthy as well as encouraging goodies. She is always available to talk with her patients whenever they need support. Her office is also filled with motivational stickers and laminated paper quotes that she offers to patients as well as colleagues. Even during the height of COVID-19, Patty worked 12-hour shifts on COVID floors and helped with drive-up testing. She brings sunshine to every part of Bayhealth. She truly goes above and beyond in everything she does.” - Pam Satterfield
  Devin Rhodes & Jessica Davis, Cardiopulmonary Rehabilitation - “Devin Rhodes and Jessica Davis went out of their way to ensure a great patient experience. A patient showed up at their doors looking for the pulmonary office. They were incorrectly directed to Cardiopulmonary rehab. This did not stop Jessica and Devin from getting a wheelchair and pushing the patient across the parking lot to their appointment. While Devin pushed the patient, Jessica flagged down her husband in the garage to direct him where to go. They took time out of their day and went way out of their way to ensure the patient made it to the right site and on time for their appointment. Jessica and Devin truly embody the values of Bayhealth and put our patients first.” -Nominated by Ben Collins
  Marie Dorce, 6B - “Marie Dorce is a night time CNA that has been at Bayhealth for 19 years. She goes above and beyond for every patient. Maria is amazing at her job. She is always the first to pick up a shift to help her co-workers when there is a need. She is willing to come in early or stay late to make sure every patient receives care. I know when Maria is working I am never alone because she is always there to help. I am also an CAN. I tell her every day I hope to become as great as her one day. She is loved by peers and colleagues. She deserves this award and more. She is amazing.” - Laterick Jones
  Zippora Hall, Food Service, Kent Campus - “Zippora makes my day every time I meet her in the cafeteria or hallways. She always has the biggest smile that is so contagious. She is so friendly, welcoming, and helpful to any and every one that comes into the cafeteria. I have come to expect her smiling face when I come to the cafeteria along with asking me how I am, how my day is going and as we depart, to have a good day. It is obvious that she loves her work and doesn't know a stranger!” - Heather Ordiway
Ashley Hill  Ashley Hill, Graduate Medical Education (GME) - “Ashley joined our department less than a year ago, but it seems as if she has been in her role as GME/UME Program Assistant forever! She greets everyone with a smile, takes on every task with enthusiasm, and is happy to learn more about both Undergraduate and Graduate Medical Education as the academic year progresses. She jumps in to assist all programs, building relationships with our faculty, residents, and students. Ashley embodies the Bayhealth values of teamwork and compassion above many others. She is just a joy to work with, offering a kind word, warm smile, or helping hand consistently every day. Ashley never hesitates to take the lead on a project or do the "simple" task of stocking supplies in the resident lounge. Our department wouldn't survive without Ashley!” - Janna Knisley

“Ashley embodies all of the Bayhealth values in her everyday workflow and always with a positive attitude and smile on her face. If you recruit her for a task, you can consider it done. Even if it is not in her job scope, she will make sure it is done to the absolute best of her ability with no loose ends. Ashley is the definition of a team player and always does what is best for everyone, even if it means she has to be out of her comfort zone. She is someone I know I can count on no matter what. I look up to her not only professionally, but personally as well.” - Karly Fonner

“I would like to nominate Ashley Hill from GME for the Above and Beyond award. She always goes ‘above and beyond’ in our department, helping out wherever she can with a smile on her face. I know when I call on her for help, she is always willing and available. During our resident orientation this year, we couldn't have done it without her.” - Nominated by Sarah Beebe

“Ashley has only been in GME a short time but has proven herself to be a valuable asset. She is kind, empathetic, and always helpful. She is smart and picks up on things quickly, which makes her able to jump in and help whenever needed, something she does with a smile. She is very team oriented and has great people skills. Ashley, we are so glad you are a part of our team, that all of Bayhealth should know it.” - Lori Smith

“Ashley is an awesome employee with excellent work ethic.” - Dr. Bhavin Dave
Kelly Gardner  Kelly Gardner, Infection Prevention - “Kelly is an amazing Infection Prevention specialist who knows everything about IP. If you have an IP question, she has an answer. What makes her ‘Above and Beyond’ material is the way that she checks in on her co-workers, direct reports, and even individuals in other departments. She does this with phone calls, emails, texts, a drop by and many times personal notes or cards to their homes. It's not usually a specific occasion. Many times it's a note ‘just because’. Being productive and doing great work is one thing, but doing something that you don't get evaluated on is so much more important. This isn't something she has to do. It's not on a work checklist. She does it because she cares. She does it out of the goodness of her heart. We all need a ‘Kelly’ in our life for the hard days, and even for good days.” - Michele Campbell
  Kim Jefferson, Vascular Therapy - “On numerous occasions, I have requested assistance from Kim to obtain IV access on very challenging patients at the end of her duty day. One time she was actually ready to get on the elevator to leave for the day and she went back to her office to put her things down and grab her supplies to help us. She was able to obtain IV access on two patients that required IV hydration and antibiotics. If it wasn't for her actions, the patients would have had to wait until the next day to have their prescribed fluids and medications. Kim is extremely deserving of this recognition because she consistently goes above and beyond for our patients to provide the very best care.” - Karen Mika
  Megan Pawlowski, Dialysis - “My name is Jessica Hunsiker, the clinical coordinator for the Dialysis unit. Megan, our chief water technician is in a league all on her own. She happens to be the only certified clinical hemodialysis technician (CCHT) in the hospital and is one of the many reasons our Dialysis Unit functions so well. She works alongside our nurses, doing everything they do and more. She keeps our water safe, it’s a 24/7 duty. She is literally on call every night without compensation. She is the epitome of what exemplifies teamwork and accountability. Megan maintains two campuses ensuring that our water, cultures on 20+ machines, and 8 portable ROs are within regulations. Since it's only her, she is on call 24/7 to ensure our unit stays up and running and if something has happened her swift actions have assisted us to get back up and running with little to no delay in patient care. Her knowledge and expertise come from years of practice and that is why each State, JACHO, and CMS visit has been successful. We know what it's like to go through one of these visits and every time she has come out on top.

When I work in the Sussex campus both patients and our doctors have asked if Michele and Megan are working today, because together they have built a trust and comfort within the hospital unit. It's known that our unit wouldn't be anything without her. I can tell you firsthand that we have had other CCHT's in the past and they are not all cut from the same mold. Again Megan is one of a kind, she deserves acknowledgement for the amazing work she does. We know this would go along way and would continue to "fuel" her excellence. - Jessica Hunsiker

Samuel Rotich, 6B Nursing - “Nursing Excellence at its best. My husband came to Bayhealth with a fear of hospitals and due to the seriousness of his issues he had to be admitted on arrival. Sam was assigned to his care, from admission to discharge, he realized the hard time my husband was having. yet everyday Sam came and talked to him, explained things and even had him laughing and relaxed. When Sam was assigned to other areas on the floor, he still came to see if he was okay and if he needed anything. The entire 5-day stay was made bearable because of Sam Rotich. In my 34 years in the nursing field this type of professionalism and caring is rare. He truly is Above and beyond Award worthy!! Sam, the Jones-Bey family sincerely appreciates ALL you did for us.” - Bonita Jones-Bey

“Sammie has been with us on 6B for almost a year now. Sam truly is the definition of a team player. He goes above and beyond to help everyone on the unit” - Amanda Bowe
Tiffany Shivock Tiffany Shivock, 3S Inpatient Nursing - “I am honored to nominate Tiffany for going above and beyond the call of duty. Despite being off-duty, Tiffany demonstrated exceptional professionalism and compassion when faced with a critical situation. When a patient fell and went unresponsive, Tiffany acted swiftly, calling 911 and initiating CPR. Her quick thinking and decisive actions undoubtedly contributed to the patient's chances of survival. Tiffany's dedication to the well-being of others, even when not officially on duty, embodies the true spirit of service and selflessness. Her commitment to excellence and unwavering dedication to patient care make her a truly deserving candidate for recognition.” -Christine Keithly
Voanita Cherry Voanita Cherry, Cardiac Cath Lab - “I was on call on a weekend and another member of my call team was having difficulties with their phone and did not respond to a call in. Cherry was on vacation, not scheduled to work and she was most definitely not on call. However the on call physician reached out to her just because he knew how reliable and how hard a worker she is. Cherry came in and helped do not one, but two STEMI calls on her vacation. This type of hard work and dedication should be applauded because not only did she save her coworkers, she saved patients as well. I don’t know where the cath lab would be without Cherry and I am supremely thankful.” -Benjamin Massey
Megan Lawless Megan Lawless, Sussex Critical Care Unit - “Megan Lawless deserves an Above and Beyond award for taking the lead to assist with Dr. Sarik's new patient surgery of the reconstructive breast flap. Megan was instrumental in taking the lead to assist with education for the staff of the procedure and post operative care. Megan supported Dr. Sarik's requests and she also took the opportunity to assist with the needed documentation changes in the EHR of EPIC. She helped coordinate the care of the very first patient that received this surgery at Sussex. Megan has also received great appreciation from Dr. Sarik for all of her efforts. Megan Lawless exhibited exceptional nursing excellence as well as professional collaboration, leading by example of how to create positive patient outcomes at Bayhealth. Way to go, Megan!!” -Melissa Bailey
Jennifer Bobel Jenni Bobel, Manager, Volunteer Services - “Jenni Bobel consistently goes above and beyond to help others within the hospital system. When COVID struck, she came up with imaginative and interactive ways to keep the volunteers involved with Bayhealth. Since then, many of her initiatives, such as the school supply drive, continue. Each year, over 300 kids in the communities we serve and 75 families in need at Bayhealth receive bookbags and other items to start school on the right foot. She's also grown the Jared Box program where people donate boxes of age-appropriate items for kids in the hospitals. In May 2024 alone, hundreds of boxes were donated because of her work with the community. She makes each person she encounters day a little brighter and is continually thinking of ways to help.” -Carrie Hart
Joy-Bieker Joy Bieker, Corporate Compliance - “Joy Bieker is a dedicated Bayhealth employee with 32+ years in various capacities. She found her niche in Compliance. Joy goes above and beyond with everything she takes on. She helps even if a situation is something she could pass off, and makes sure issues are addressed. Joy loves her work and is constantly learning and researching to be able to do what is best for Bayhealth. Her dedication is impressive and appreciated. She gives 200% and Bayhealth is lucky to have someone so committed and capable.” -Gabrielle Reeves
Robin Chisenhall Robin Chisenhall, Prep and Recovery, Sussex Campus - “Robin's genuine compassion and quiet demeanor are invaluable. As was evident when she had a patient who was terrified of needles and having their first surgical procedure. Robin personally went to Volunteer Services and selected a Prayer Square and a teddy bear to provide comfort to the patient. The fact that she took the time to select each item meant a great deal to the patient. Sadly it was discovered that the Prayer Square was accidently discarded. Robin immediately picked up another one. These small acts of kindness made a HUGE impression. The patient left Bayhealth saying how wonderful Robin was and how much they appreciated everything. Robin goes above and beyond for patients and staff alike. Robin serves as a mentor, often encouraging staff to complete their clinical ladder, and she serves as relief charge nurse. We are very fortunate Robin has made Bayhealth her home.” -Charyl McNulty
Roy Anderson Roy Anderson, Clinical Engineering - “I would like to nominate JR because he will always lend a hand, even when it's not for his department. He is always transparent with his team, gives advice when asked, and honestly cares for his employees well being.” -Jessica Kolodzieg
Matthew Lenkiewicz Matthew Lenkiewicz, EVS - “On Sunday 3/10/24, Matthew was walking out of the Kent Campus after completing his EVS shift in the ED. He was in front of the POB building on State Street when he heard a loud crash. He turned around and saw that a car had crashed into a pole on State Street. Matthew immediately ran over to check on the driver. The elderly man said he was OK, but Matthew told him to stay put and reassured him that he was in a good place near the hospital. Matthew called 911 and stayed on the line while helping to direct traffic around the car until police and EMS arrived. Matthew's compassion is an incredible example of how Bayhealth values extend outside the walls of our building and how we all represent Bayhealth with everything we do. Thank you, Matthew! -Dr. John Fink


Rubon May Rubon May, Public Safety - Rubon May deserves recognition for his unwavering dedication to the safety and security of every aspect of Bayhealth. He is equally respectful to all persons passing through our doors, from distressed patients and families to combative visitors in the emergency department. He is known for arriving early, staying late and being the consummate professional in between. His dedication to the hospital, to public service, and to the Dover community is truly the benchmark we should all aspire to. - Brian Clovis
Jessica Bayer Jessica Bayer, Outpatient Rehabilitation, Kent Campus - Jessica Bayer employs her expertise as a women's health specialist to change the lives of patients here at Bayhealth. There are only a handful of pelvic health specialists in the state of Delaware providing physical therapy intervention for those with bowel, bladder or sexual dysfunction. What makes Jessica so unique is the manner in which she delivers exceptional care combined with thorough communication to keep patients informed, safe and comfortable. Countless examples exist where through her skilled interventions and compassionate care, undiagnosed and complex disease processes were identified and elevated to the appropriate medical professional to treat and resolve. Jessica personifies the values of the organization, exudes professionalism, and goes above and beyond every day! - Joshua Smith
Lori Steele Lori Steele, Emergency Room, Kent Campus - Lori is amazing at her job. She is always the first to pick up a shift to help her co-workers when there is a need. Lori seems to know the answer to any question you may have. In the rare case she does not know the answer to the question, she definitely knows who to call to get the answer you need. She is always willing to help in any way she can and is someone you can always count on. Lori is a wonderful asset to the Emergency Department!” - Miranda Mathewson
Angela-Jackson Angela Jackson, 2B Nurse - Angel is truly a nurse I would want myself or any of my family members to receive care from. As a charge nurse on 2B on night shift she advocates for the patients and the staff working with her during that shift. She’s kind and considerate and makes sure that the patients are safe. I know when Angel is working I won’t ever feel like I’m alone. She has also trained the new nurses on the floor and you can see that she trains them to be their best. I’m a CNA who is working to get my nursing degree and I can’t wait for Angel to train me. She is the model nurse. I hope to be half the nurse she is. - Sierra Phillips
Chris Macklin Chris Macklin, IT Service Desk - Chris is the backbone of the service desk, and he does not get enough recognition. He's been at the desk for almost two decades, and is extremely knowledgeable on all of our systems and programs. Management relies on Chris, heavily, to resolve customer IT issues and concerns. He also communicates effectively with our other IT teams. He's also always willing to cover shifts. We would be lost without his expertise. - Salathea Owens
Matlin Dunn Matlin Dunn, Bayhealth Pediatrics - Matlin is an amazing nurse and colleague to have in our office. She always goes above and beyond to help anyone whether it is medical assistant, front office assistant, patient, patient's family or physician. She is very reliable and hard working. We are very grateful to have her in our practice. - Dr. Taqdees Afreen

Matlin, our pediatric nurse, has truly been exceptional and a blessing to the Bayhealth Pediatrics, Milford practice. She goes above and beyond in all her assigned duties, is very dedicated, kind, patient as well as resourceful. She has truly been exceptional in helping out the physicians, training support staff such as medical assistants, as well as responding to patients’ needs. She is also very intelligent and committed in ensuring that the best care is provided always. - Dr. Adaobi Enekwizu

I would like to nominate Matlin Dunn, RN, from Bayhealth Pediatrics. Matlin has been with us since the start of the Bayhealth Pediatrics opening in January 2021. She has been such an asset to us since starting the practice and has continued to support us through all the changes and growth we have undergone. I get the feedback from our families like, ‘what would I do without Matlin?’, ‘she helps me with all my silly new parent questions, I love her.’ I am proud to know her and say that her work ethic is strong and taken seriously. She is the ultimate definition of TEAM PLAYER even when she is trying to tackle another project or duty of her own. - Dr. Colleen Allorto
Allyson-Mercier Allyson Mercier, Public Safety - “Allyson has been with the company for 12 almost 13 years now, she goes above and beyond in our department each and every day, while being the face of the department when someone is in need of replacement badges, parking passes, etc.. Allyson also takes care of a wide variety of things for the department to ensure it properly runs every day. Allyson makes sure that the medical students have what they need to start their experience at Bayhealth by having their badges ready to go for them to start. Allyson will also help when we have staffing issues by helping cover Outpatient.” - Christopher Langley
Christopher Swanston Christopher Swanston, IT Desktop Support - “Christopher represents the IT department in a most phenomenal way. He really loves his work and strives to promote a positive outcome for his users. He is received well by his peers and colleagues due to his bubbly and friendly personality. He will always make time for those who need his assistance, even when he is juggling multiple projects. He is consistently sought out by many, including physicians, as they know he has a reputation of being dependable and diligent. No matter what the task he will always follow up to make sure that everyone is satisfied. His dedication never wavers and he is truly an asset to Bayhealth.” - J. Swanston
Lydia Raughley Lydia Raughley, Graduate Medical Education - “Lydia is always there when you need her. She asks about your well-being and if you need assistance with anything. She is genuinely kind, a hard worker, and simply an exceptional person. Lydia always lets us know that we are appreciated and goes out of her way to make us feel included.” - Gloria Garzarella

“I am delighted to nominate my colleague, Lydia Raughley, for the Above and Beyond Award. Lydia consistently exemplifies dedication, reliability, and unwavering commitment to the GME team. Her exceptional work ethic, coupled with a profound knowledge base, has significantly contributed to the success of the Bayhealth GME office and the overall harmony within all residency programs. Lydia's tireless efforts go beyond the call of duty, ensuring that tasks are not only completed with precision but also delivered with a genuine passion for excellence. Her reliability is a cornerstone of our collaborative efforts, fostering a positive and productive environment for everyone. Lydia's proficiency, combined with her delightful demeanor, makes her an absolute pleasure to work with. In every aspect, Lydia embodies the spirit of going above and beyond, and I wholeheartedly endorse her for this well-deserved recognition.” - Dr. Kandis Samuels-Leutzinger

“Lydia is always there when anyone needs her, she is thorough, organized, professional and most of all kind and inclusive. I do not know what I would do without her and all her help with training me to be up to speed during our coordinator vacancy. She especially deserves this with her role in assuring coverage for the Family Medicine residency while we are short-staffed, while continuing to do her own roles in the program, which has been no easy task.” - Karly Fonner

Lydia Raughley is a major asset to our GME team. Not only does she go above and beyond in her own role, but she goes above and beyond in helping others. Lydia has helped to train several new employees this year and has covered for the open positions during the recruitment process. Currently she is covering for our FM Residency Coordinator, which is no easy task. There are many moving parts and processes she quickly learned to assure our residents had a good training experience even though we were shorthanded. She has even become adept at delegation during this experience, which will serve her well in future leadership roles. Lydia is truly amazing and has been my partner in GME since my arrival here at Bayhealth. I couldn't do it without her. She truly deserves and above and beyond award, and a million dollars; she is worth it! - Lori Smith

I have heard people refer to Lydia as the glue that holds GME together. She's kind, hardworking, and always willing to step up and do whatever is needed. When something needs to be organized, whether it's a gift for someone or overhauling work processes, it's Lydia who's sending texts and emails, making it happen. Being new to the organization, working on a new program, I've had lots of questions. Not once have I ever felt like I was a bother or that she didn't have time for me (even when I knew she was juggling her work and temporary coverage of another role). Also, not once has she not had the answer or known who I should contact instead. She truly goes above and beyond to support everyone from faculty to residents ensuring that our department is successful.” - Amelia Davis
Anton Nagovitsyn, IT Desktop Support — “Mr. Nagovitsyn has been very helpful and is very dedicated in helping various providers at Bayhealth Sussex. He comes to help on a single call. He has helped me, many other hospitalists at time of need to make our day go smooth.” - Dr. Muhammad Umair
Jane Hewitt, Patient Advocacy — “I would like to nominate Jane Hewitt from Patient Advocacy. Jane consistently goes above and beyond in her work, taking on additional responsibilities and projects (Festival of Trees!) without hesitation. She does so much work both in the community and here in the hospital, creating joy wherever she goes! She is always willing to help others and is an invaluable member to our team! She truly embodies the characteristics of an exceptional employee, and I couldn't think of someone more deserving of this recognition!” - Stephanie Hutchison Maahs
Latericka Jones, 6B — “Latericka is a fabulous CNA. She works with the nurses to coordinate care. She ensures that her patients are out of bed and bathed each shift. She is a great team player. She works to ensure her teammates are okay. She checks on the other aides on the floor and covers breaks to ensure the patients needs are met.” - Meryha Neate
Erica Smeltzer, Outpatient Center, Smyrna — “Erica is always so helpful. She plays multiple roles at the Smyrna outpatient. She makes sure everything and everyone is taken care of. She helps in all departments including MRI, CT, X-Ray, scheduling, registration, and ER. She is the go-to person and an all-around ‘Super User.’ Erica will always make sure she finds out an answer whether it is for coworkers, patients or supervisors. She is always willing to help out and we are so thankful for her!!!” - Tiffany Bodine

 

  

Bayhealth Chemotherapy Team

 Bayhealth Chemotherapy Team: Katherine Eichler, Melissa Dulin, Maria Lauro, Brianna Trice, Susan Shaw, Jessica O'Connor, Lauren Durk, Kimberly Holston, Courtney Werkheiser, Jennifer Galloway, Rachel Messick-Klensch, Stephanie Price, Brandi Geise, Rachel Graham, and Rachel Ruckle. — “During my whole career spanning almost 30 years I have never seen a group of nurses who work so hard to take care of the patients, sometimes under very strenuous circumstances due to shortages etc. Their dedication is beyond compare. I feel privileged to work with them for so many years.” - Dr. Iftekhar Khan
  Dr. Wendy Newell, Dr. Jeff Ruiz, Bernadette Byrd, Catrese Hughes-Tetteh, Justin Sipple, Kylie Mccafferty, Michael Spence, Dan Dolt, Lisa Moser, and Brian Neuhart — “I want to thank the amazing team that saved a life on a Wednesday night. That day I had performed an extremely difficult operation. The patient did fine initially postop but later had problems. Dr. Ruiz was called to the floor but insisted the patient be transferred immediately to the OR. As I was working, I looked up at some point and Dr. Wendy Newell was next to me. With assistance of our whole team, I was able to get a tube secured to establish an airway and save the patient’s life.

I don't know if we would have had the outcome we had if it had not been for the team of people working side by side to save this patient’s life. The patient’s heart stopped twice while we were working and our team brought them back to life. This team wasn’t just the doctors but the respiratory therapist who held a retractor, the surgery scrub tech who emergently prepared the necessary instruments, the hospitalist who ran the code while we focused on the airway, I could go on and on. I know this is our job and it is what we are supposed to do, but these staff members need to be recognized for this.” - Dr. Catherine Wright
  Elizabeth Krauss, Operating Room First Assistant — “Elizabeth Krauss worked a full day in the OR assisting me with multiple difficult cases. One of my cases had to go back to the OR late in the afternoon (6 p.m.) and she volunteered to stay and finish the case which ended at 9 p.m.” - Dr. Paul Fedalen
Jonathan Ignacio, Family Medicine Resident Physician — “Dr. Ignacio is my doctor. When I arrived for my new patient appointment I described some issues I had been dealing with for a long time. He asked A LOT of questions. He clarified. He was patient. He looked at me -- in the eyes-- and really listened. He explained when he needed to turn away to type. We made a plan. Together. Not just a finger wagging of what I needed to do. We talked about what I could manage and what I couldn't. He was concerned. He did some research and printed out some information and called in another doctor (his supervisor I think) to confirm his ideas and to give a bit more information. The visit lasted way longer than the usual 5 minutes you get with other providers. The feeling that we are addressing my health together and that I could tell him anything, without judgement, makes me more feel empowered about my health. I saw him for just one follow up appointment, but the fact that he had such an impact on my health and my life after just two appointments is why he should receive this award. Because he set the bar really high for how I deserve to be treated in a health setting, because he took the time to forge a health partnership instead of just filling in an epic form, because he created a safe environment where I can turn for anything health related at anytime in the future. I hope you understand how life changing that is.” - Nominated by a patient
Kelsey Short, Lead Medical Assistant — “Kelsey is the lead medical assistant at Surgical Associates. She goes above and beyond to make sure her patients get everything they need—referrals, scripts, other doctor appointments— and is dependable and on time all while going to nursing school and being a single mother. She understands and comforts patients during an anxious time as they get prepared for potential surgery. She is a team player and always willing to help out her colleagues.” - Dr. Tom Barnett
Christine Foxwell, LPN Charge Nurse, Occupational Health and Walk-in — “I nominate Christine as she continues to go over and beyond her line of duty. Besides doing her administrative duty, she is a hands-on clinical nurse who is knowledgeable, kind, compassionate and good resource person. Two weeks ago, we had a lady who is showing signs of postpartum depression. I asked Christine to give me a hand in finding a place where we can refer her to, which she did in an instant. But the most impressive thing she did was to give that patient a warm embrace and reassured her that she is not alone in her journey. That moment was like a picture of a mother and daughter who are hugging after not seeing each other for a long time. I know in my heart that patient realized that she came to the right place and got the help she needed at that particular time.” - Raquel Hinsch
Rahul Gaiba  Rahul Gaiba, MD, Hospitalist — “Dr. Gaiba is the most approachable physician and always greets our unit's staff with a smile. In addition, he goes above and beyond to carve time out of his busy shift to educate our nurses about basic and advanced concepts of EKG interpretation. He provides thorough verbal explanations and his own hand drawn figures. We look forward to our ‘Teachings with Dr. Gaiba’ I truly believe that he not only embodies all of Bayhealth's core values, but he lights up every room/unit he walks into. His genuine desire to help others is infectious and he is a wonderful addition to the Bayhealth team. The entire 2 North nursing staff and I are so grateful for him!” - Chelsea Lawrence
Lisa Lorea, Benefits Administrator — “Lisa is an unsung hero. Every day and all day she is making sure our employees who are out of work due to an illness, maternity leave, or caring for a sick family member are taken care of. She codes their timesheets so that they can continue to get paid, she communicates to our third-party vendor on behalf of the employee, and she answers any question an employee may have—no matter how many times they call. Every detail, every timesheet, every employee gets treated with a caring heart. There is no other person I would want to watch over my short-term disability claim than Lisa.” - Emily Rose
Stacy Morgan, Credentialing Specialist — “Hard working and going above and beyond is what Stacy does on a daily basis. Her goal is to always better our organization. The medical staff office is inundated with new applications. Stacy has spent many weekends, early mornings, late evening and even holidays completing these applications so that Bayhealth can get these new clinicians to start working as soon as possible, which ultimately is what is needed to provide quality care to our patients. She is a pleasure to work with and treats her co-workers with the utmost respect. She embodies excellence and perseverance.” - Dr. Sharad Patel             
  Lisa Horn, Operating Room First Assistant — “It is a really big deal to make sure that a patient's cranial bone flap is protected with the utmost care. It requires diligence and following through on one's commitments. Lisa helped my patient get this done properly this week! Lisa has demonstrated accountability and integrity at the highest level! She has served as lead for several surgical services and always makes sure she and the team have what the surgeons need whenever possible. She communicates well with the surgeons and advanced practice clinicians and serves as a go-between for surgeons and other departments, to help the surgeons get what they need for their patients. She is highly deserving of an Above & Beyond award! - Dr. Dawn Tartaglione
Arlene Watson Arlene Watson, Human Resources — “Arlene has been with us for 29 years and is the first face you will see when you enter our Human Resource building. She always has a smile for you and almost always has the answers to your questions. If she doesn't know, she will find out for you. She wears many different hats in her job. She will make you feel right at home whenever you have the opportunity to come to HR. It is always a pleasure to work with her on a daily basis. I don't think there are too many employees that don't know Arlene and if you don't, feel free to come over and say hello. For all our new employees, you will more than likely get a chance to meet Arlene at one time or another. Thank you, Arlene, for all you do for the Bayhealth family.” - Carol Mathis             
Jennifer Armstrong Jennifer Armstrong, Medical Administrative Assistant in Cardiology — “Jennifer continuously upholds the Bayhealth core values, and she sets an example for those around her. Jennifer displays teamwork and accountability on the daily as she navigates through the sensitive area of electrophysiology. She works with so many different departments in order to keep the remote process running smoothly and she does not give up until each problem has been resolved. On a daily basis you will see Jennifer exert most of her energies with patient care, which she does with the utmost excellence. Jennifer is kind and caring to the patients and will spend as much time as it takes speaking with each elderly patient to ensure they are not only getting the best care possible, but also building integrity with each person. She continuously helps the elderly population navigate through this high-tech world. This is quite the task and Jennifer handles it with compassion, respect, and professionalism.” - Stephanie Lombardi

“Jennifer Armstrong is such a valuable employee/co-worker. She gives 200% daily. If anyone has a question concerning cardiology, Jen is always willing to help. She goes above and beyond every day to help her co-workers and all patients in Dover Cardiology.” - Rhoda Koch

“Jennifer is always willing to help out whenever it is needed—like when the patients walk in the office without an appointment, Jen will go out to talk to them or a coworker needs help scheduling an appointment. Despite us being short staffed, Jen comes to work with a smile on her face and does her job and is still willing to answer questions if her coworkers need help.” - Zenaida Barlow
Jeanne Mazzatenta Jeanne Mazzatenta, Foundation Operations Coordinator — “Jeanne worked tirelessly to help implement a new code and constantly check up on a situation and relay the updates to me. Very compassionate in each and every conversation and respectful of the situation. Jeanne worked for numerous months until the final successful outcome was reached. She could have brushed it off onto someone else but stuck with me and made sure it was completed!” - Jennifer Calloway
  Eugene Chance, EVS — “During a busy day on the oncology unit I witnessed the generosity of an employee during this Christmas season. Eugene won two trees from the Festival of Trees. During conversation with an oncology staff member they were sharing some similarities with their families. Our oncology staff member shared that her autistic nephew would have loved the tree Eugene won as he was a DJ. Eugene later presented in the oncology unit with the tree and decorations for our staff member to give to her nephew. Such a simple act of kindness brought tears to the eyes of everyone that witnessed this. Eugene, you are one amazing person and it was such a privilege to encounter you today in Oncology. - Kayla McGinness
Forrest Culver Forrest Culver, Operating Room Nurse — “Recently, I had a hip replacement surgery and needed an extra staff member to manage the OR table to perform an anterior hip surgery. Nobody that was scheduled on call was trained to manage the table. Forrest was post call, came into work at 2 am and offered to stay and help with my case after a couple hours of sleep. I much appreciate his willingness to go above and beyond.” - Dr. Trinity Pilkington, Orthopedics
Judy Mitchell Judy Mitchell, Operating Room Clinical Patient Care Services Coordinator — “During significant staff shortages she has gone out of her way to get on as many cases as possible, including many add on cases -same day. She has reorganized things on the fly to make the OR more efficient when possible. She has also communicated about issues and delays when they occur. Not always easy to be the one communicating about delays, etc.” - Dr. Tom Barnett, General Surgery
Frances Harris, EVS — “Frances is a hard worker with a strong work ethic and a kind heart. Frances does such a phenomenal job and always with a positive attitude. There is a multitude of above-and-beyond things that Frances has done in the Critical Care Unit/Sussex Campus daily. The most precious example I witness whenever I work with Frances is how compassionately and respectfully she treats the patients and their families. She develops positive professional communication with them, asks how they are doing, and offers genuine compassion. Frances sees these patients every day, and they see her. Even when they are sedated, she still introduces herself and explains what she is doing in their rooms. Frances embodies not only our Bayhealth values but a quality of care that cannot be taught. Frances is inherently one of the most genuine people I have ever worked with, and I am so grateful for her every day.” - Melissa Bailey             
Maggie Flores, Medical Assistant II — “Maggie goes above and beyond every day. On one particular day our office ended really late -- well after she was supposed to leave. I had a Spanish speaking patient being seen for trauma. We couldn’t get the interpreter phone line in the ED. I texted Maggie, who is fluent in Spanish, and asked if she would come down to help talk with the patient and his wife about his injury, treatment and follow up in order to make their experience as easy as possible in a difficult situation. It is certainly not typical for outpatient staff to come into the ED to help. The patient and wife were so grateful......and it helped me tremendously! She could have said ‘No, I can’t’, but she didn’t hesitate and was very kind to come down.” - Dr. Andrew Park             
Joshua Smith, Physical Therapist and Manager of Rehabilitation Services — “Josh goes above and beyond in our department for many reasons. He is approachable and welcoming to everyone. He makes work fun. He is a caring individual to all his staff. This says a lot about someone. In today's world there are many challenges for everyone. He is empathetic and truly understanding of what people are going through and assists them in any way shape or form. He doesn't bring his staff down, if someone is drowning, he lifts them up and helps them succeed. Josh is a great asset to Bayhealth. Not only is he a great asset but advocate for our profession and the community that surrounds us. Josh is AWESOME!!!!!” - Deborah Annand             
Michelle Edwards, Radiology Assistant — “Michelle is an essential member of the radiology team at the Kent Women's Center. She ensures that patients undergoing ultrasound-guided breast biopsies have as smooth an experience as possible. She is also vital for optimizing the workflow and minimizing patient wait times. Her hard work enables the doctors to best focus on providing patient care. She frequently multitasks to lessen the potential impact of any staffing issues. Michelle's positive nature also helps maintain the work culture at the Center. Her contributions to Bayhealth go ‘Above and Beyond,’ are very much appreciated, and deserve recognition.” - Dr. Daniel Wood and Dr. James Mezger             
Rachel Watson, Health Information Assistant — “I've lost count of the number of times that ‘Rachel from the Reading Room’ has brought a smile to my face while simultaneously ensuring that our patients are properly diagnosed, efficiently managed, and cared for in a compassionate manner. Her grace and skill in connecting the campuses, and the outpatient and inpatient worlds, especially in times of crisis and urgency, is unparalleled. Today marks yet another moment I find myself grateful for her patience, sense of humor, and kindness. Thank you, Rachel from the Reading Room. Keep being you.” - Dr. Scott Hammer
Becky Clairmont, Environmental Services Associate — “Becky is our EVS team member here in the Cancer Center. In addition to keeping our beautiful space clean and safe, Becky is frequently found checking in with our patients, offering snacks, drinks, and warm blankets. She goes above and beyond in the best way...helping our patients to feel as comfortable and welcome as possible. She is an invaluable member of our team!” - Kim Holston
Michelle Devern, Nurse Practitioner — “I would like to nominate Michelle Devern, NP-C, from Harrington Primary Care for the ‘Above and Beyond Award.’ Excellence and perseverance are the words that describe Michelle's way of practicing medicine. Not only is she a brilliant clinician who cares about her patients but also a hard-working colleague setting the example. Being proficient in Epic and ACO measures, she performs wonderfully herself and at the same time she teaches others and helps them succeed. Michelle helped me a lot during my first months at Bayhealth. Her support and guidance were invaluable. If anyone deserves the ‘Above and Beyond Award’ it is definitely Michelle.” - Dr. Svetlana Polishchuk
Dr. Wendy Newell, Surgeon — “Dr. Wendy Newell amazingly took one of my patients directly from my office to her office to treat a very painful thrombosed hemorrhoid. Her graciousness to interrupt her schedule to allow this patient to come in offered my patient tremendous relief of a very painful and scary event. She practices medicine the way it should be always: patients come first.” - Dr. Marisa Conti
Emily Zacek, Radiology Assistant — “Emily goes above and beyond in her role as a radiology assistant. She ensures that rooms are ready for patients’ arrival and all supplies are available. Always with a positive attitude and a friendly smile. She is compassionate to patients as well, offering a kind word and a warm blanket. Recently I witnessed her truly going above and beyond. The department was very busy, and a patient who did not speak English was waiting to go back to her room. Emily took the time to speak to a family member on the phone to assist in translating the patient's request. This took some time and some back and forth on the phone with the family member. Emily did this with patience and compassion. She then took the time to call the patient's nurse to relay what the patient needed (something to do with wearing her own clothing). Emily deserves this recognition!” - Jackie Talamantes
Louis Gasperetti, Social Worker — “I nominate Louis Gasperetti for the 'Above and Beyond Award' as Louis is the epitome of above and beyond. Louis works so hard for his patients and their outcomes. Louis knows every resource and obstacle he faces for each patient, and he does not quit until the job is done. I am so grateful for Louis and how resourceful, hardworking, and kind he is with each interaction. When Louis answers his phone, you know he will either have an answer or will work to find one. There is no quit in this man, and we are blessed to have Louis on our team! You are outstanding, my friend!!” - Melissa Bailey
Analiza Kreider, Food Service Supervisor — “Analiza works so hard and goes above and beyond every day to ensure that each patient has what they need from food services. There are countless times when Analiza answers my call of a dietary need for a patient, and she responds so quickly to bring to the floor whatever the patient needs. Analiza always does her work with a smile on her face and a positive attitude, never complaining about how overworked or exhausted she may be. Analiza pushes on and gets the job done. Analiza is a prime example of the pride and integrity someone puts into their work, and she is an outstanding employee of Bayhealth. Analiza, you are a wonderful person, coworker, and team player, and we are blessed that you are part of our team!” - Melissa Bailey
Dr. Michel Bartel, Gastroenterologist — “Dr. Bartel came in last night at midnight to help with a difficult case. He saved the patient an operation. He also came in last week in the evening for us. He is always pleasant and willing to help. Great having a talented doctor at Bayhealth to help out.” - Dr. Thomas Barnett
Karen Mika, Clinical Coordinator on 5A at Sussex Campus — “I nominate Karen Mika, RN. I have known Karen for many years and every time I see her, she’s doing something above and beyond for somebody else. She deserves this from the bottom of my heart.” - Dr. Michel Samaha
Kiwana Lecompte, Scheduler — “Kiwana Lecompte has been a scheduler at Surgical Associates for 13 years. She goes above and beyond to be sure every patient is scheduled in a timely fashion. She is able to put the patients at ease with her confidence and explanations. She is amazing at making sure all clearances are taken care of in a timely fashion. As a single grandmother raising two young children she is an inspiration to all.” - Dr. Thomas Barnett
Dr. Amanda Nguyen, Internal Medicine Resident — “I would like to nominate Dr. Amanda Nguyen for her hard work, efforts, and going above and beyond the call of duty to help take care of patients in the ICU during her rotation in September 2022. She was extremely supportive in helping me, her peers, and the nurse to care for some very critical ill patients when I cover the unit the last week of the month.” - Dr. Danner
Morgan Carter, Surgical Technologist — “On September 24, I was on call at Sussex hospital and a patient fractured her hip and required a hip replacement. I perform the anterior approach that requires a special table and an additional person to maneuver the table during surgery. Unfortunately, during the weekends, we do not have an additional OR staff member to manage the table. I reached out to Morgan who voluntarily came in on her weekend day off to help the patient receive her surgery. I would like to recognize Morgan for going above and beyond.” - Dr. Trinity Pilkington
Terri Rhodes-Williams, Social Worker — “Terri is an amazing human being and is such a huge gift to Bayhealth. She goes above and beyond on every single shift. We frequently have incredibly difficult social cases, which is a little overwhelming at times, but Terri is incredibly compassionate with each of her patients, and she provides them with the best care and resources. It is (selfishly for us) always such a joy when we know Terri is working with us that day. :) We don't know what we would do without her.” - Dr. Reena Thomas
Barbara Bunting Barbara Bunting, Food Services, Sussex Campus — “Barbara Bunting is the type of individual who embodies the spirit and values of Bayhealth. Her service to this organization goes well beyond preparing food for the employees and patients. She knows the food preferences of EVERYONE at the Sussex campus and she caters and connects to needs that extend well being providing mere sustenance. Her warmth and compassion is fresh and served up hot every day. She is family to all she comes in contact with and during the challenges of the past few years, has been a constant source of joy and inspiration when staff come to the cafeteria looking for a quick reprieve from the chaos. It is team members like Barb that make Bayhealth a home!” — Joshua Smith, Rehab Services, Sussex Campus
Chris Murphy Chris Murphy, Medical Infusions — “Chris is an exceptional nurse that cares deeply for her patients. A perfect example is a patient that comes daily for hydration. He is cachexic and would benefit from TPN. However, his insurance will not approve this. Chris has spent countless hours speaking with his insurance companies, doctors, social workers, and others, in an attempt to get him this much needed treatment. The patient brought in his financial information, that was needed to apply for assistance, and Chris assisted him with calls to submit this information. He would also benefit from home health as he has a seizure disorder and is unable to drive. His insurance will not allow this without a hefty copay. Chris continues to work with his doctors to obtain the labs that would be needed to have him accepted into home health. This is only one example of how Chris goes above and beyond every day.” — Gina Collins, Medical Infusions
Dr. Christopher Kennel Dr. Christopher Kennel, Bayhealth ENT — “Kudos to Dr. Kennel in ENT for going above and beyond to improve patient care and outcome. Earlier this month, there was a patient at Sussex ER that had a GLF and sustained significant facial lacerations involving her upper and lower lips. Dr. Kennel was on call at the Kent Campus and home in Wilmington. Instead of transferring the patient to Kent he elected to come to the Sussex ER to avoid the patient transfer. His compassion for the patient and willingness to do what would ultimately benefit the patient was a welcomed expression of flexibility and teamwork.” — Malcom Owens, Emergency Physician Assistant
Dr. Christopher Kennel Monica Morris, Care Management — “The RN Care Managers were short staffed during COVID, and our team, like so many were dealt a heavy hand with staffing call outs due to COVID exposures and other personal family emergencies. I would like to nominate Monica because she approached me and offered to give up her Days off and PTO in order to keep our Department afloat. She literally worked almost every day for the last 2.5 years with a pleasant demeanor and an attitude always reflective of Bayhealth's values. She assisted with covering other roles (ED) and became cross trained as a DC planner, always reaching out to her peers and colleagues to see in what ways she could help. As a result, we were able to ensure adequate coverage in a seamless manner that expedited patient throughput and promoted better patient outcomes.” — Denise Engelsen, Care Management
Monica Morris Elizabeth "Liz" Westmoreland, Food Services, Kent Campus — “People such as Elizabeth “Liz” Westmoreland are often looked over for the vital help they brought to our staff and visitors during the pandemic. Liz worked 12-16-hour days, for weeks on end, without a break, to ensure people had the food and drink to keep going. While her mother passed away on CVSICU, she was in the café helping others and was at work the next day. That is the definition of resilience and the type of dedication she has to Bayhealth and our community. She offers a smile, knows people’s orders, and ensures everyone who comes to her counter walks away a little better. Ask everyone from the Kent OR staff to EVS and they will have a story of how Liz has made their day a little brighter during even the darkest times. She is what we need to celebrate for making the world a better place.” — Carrie Hart, Volunteer Services
Elizabeth Westmoreland Sara Noll, 6B, Physical Therapy — “Sara is the epitome of above and beyond work here at Bayhealth. She takes her job very seriously and is truly passionate about what she does. Not only does she focus on the physical needs of her patients, but she takes the time to seek out their psychosocial needs as well. She is an active listener, an empathetic conversationalist, and a strong advocate for her patients. She addresses concerns without being dismissive and follows up with the interdisciplinary team to ensure that their concerns are addressed. She is an avid learner and seeks to grow in knowledge and understanding, asking many questions. She is professional, disciplined, excellent with what she does, and holds phenomenal rapport with every patient and family member she encounters. She truly loves what she does, and it shows in her exemplary work. I am honored to work with such a skilled and compassionate person!” — Nominated by Rachel Winston, RN on 6B
Sara Noll Elizabeth Hurley, Respiratory Therapy Navigator — “Elizabeth Hurley is the most caring and dedicated person. She is the Respiratory Navigator for the Sussex Campus. She devotes her time and efforts in the overall care of her pulmonary patients. She consistently goes above and beyond in so many ways. She gives 100% of her time and effort to everything that she does. When she encounters a need that her patients have, she seeks out all resources to get their needs fulfilled. For example, Elizabeth realized the extreme need for CPAP machines for many of her patients for home use. With an extensive backorder of these machine, they were not available. She jumped into action and placed an advertisement through Bayhealth Marketing to request donations of CPAP machines. It was a success and she was able to provide many patients with a CPAP machine. She is a true HERO!! She always saves the day!!!" — Nominated by a former colleague

Sara Noll Theresa Latorre-Tegtmeier, Palliative Care Nurse Practitioner — “Working with Terry is always a refreshing. Watching her care for our palliative patients, their family members and friends is awe inspiring. She will literally listen to a family story and create goals of care that not only meets the patient's medical needs but also addresses the emotional and spiritual needs of the entire family. You can almost see her wheels turning when she is at the bedside. She considers every appropriate specialty and service available to each patient and she takes the time to explain them. She almost always make the connection before exiting the room, leaving the patient with one less worry. I have seen her walk into a room where everyone was crying and by the time she left there were smiles all around with comfort and hope in every eye. She is a daily inspiration for us all.” — Nominated by Rev. Carol Harris, Bayhealth Supervisor of Pastoral Care and Chaplaincy Services

Sara Noll Cheryl Lewis, 4A Nursing Assistant/Unit Secretary — “Cheryl is a life-long care giver, and extraordinary human being. An example: a patient had no friends or family, and needed placement. Cheryl bought him clothes and shoes that he wore proudly! She did things family would do, like bringing in home made soup when she made extra. Finally, he was discharged to a long term care facility. Cheryl waited until he got settled in, and then continued to be his one and only visitor. Without anyone to be his contact person, Cheryl agreed they could call her if something was needed. Their friendship continued until the day the nurses station called Cheryl to share the news of his passing. Cheryl shared his passing with me today. We both shed a tear or two, but for different reasons. She was mourning the loss of a friend; my tears were because I was in awe of Cheryl's deep compassion and humanity.” — Nominated by Verna Sellers, 4A Senior Nurse Manager

Sara Noll Gayle Myran, Bayhealth Occupational Health — “Gayle is truly an inspiration and gift to the Bayhealth community. Every single day she goes above and beyond for not only her patients but for her staff as well. We all know that as a charge nurse she holds many different responsibilities and wears many different hats— from charge nurse to CPR instructor—but every day she shows up to work positive and ready to tackle the day. She comes in early, stays late and always makes sure her staff is equipped with what we need whether it be supplies or support. Any given day you can find Gayle on the floor knees deep with the rest of us making sure all our patients are well taken care of. Dover Occ Health would not be the same without Gayle!!!” — Nominated by Ashley McCormick, Occupational Health

Sara Noll Judith Shirey, Finance — “According to Finance Vice President Mary Finn, Judy is a tireless contributor to the Finance team and is always willing to pitch in wherever she is needed. She will stay late, come in early or on the weekends when needed to meet or exceed deadlines and looks for practical approaches to improve the department’s performance. Judy willingly accepts assignments, shares her knowledge and is a valued resource within and outside the department. Judy may not be direct patient care, but she helps contributes to the financial success of the organization which allows us to continue to meet our mission. She is passionate about what she does and is also a great teammate. I appreciate the service-oriented approach that Judy demonstrates to all members of Bayhealth.” — Nominated by Mike Tretina, Senior Vice President, Chief Financial Officer

Judith Shirey Trisha Bentley, Women's Breast Care Coordinator — “Trish Bentley, Women’s Breast care Coordinator, is an exceptional and an amazingly compassionate individual. A perfect example of Ms. Bentley’s actions is the way she takes personal pride in each patient. Speaking about her own experience and listening to what each patient is going through she is there for them. Recently, I witnessed this when a family member of mine was diagnosed with breast cancer. Trish helped with concerns by listening tentatively, as well as getting her in touch with the right support to help her financially. She is truly an asset to Bayhealth Women’s Center. Trish comforted my sister and gave her the peace of mind and answered all questions with honesty and understanding. We are very thankful that she was able to comfort with such heartfelt compassion. There are not enough words about the experience and interaction we had with Ms. Bentley, she truly is an astounding individual.” — Nominated by Elizabeth Anne Burke, Food Services Manager