Billing & Financial Assistance

We realize this can be a stressful time for you and your family. We particularly understand how frustrating it can be when you’re in a hospital as an inpatient, outpatient or emergency department patient and you’re not familiar with our billing processes.

That’s why we want to help you understand the issues involved in paying bills as well as the differences between bills you receive from Bayhealth and other providers.

Because billing is handled separately for hospital charges and doctor fees, it’s important that you take a moment to read this information carefully. Also be sure to keep this information with your other financial or health records, as it is a handy resource.

Bayhealth Hospital, Kent Campus

If you have billing questions, you may call Billing Support at 877-744-7081 or visit the department, which is located at 522 S. State Street. You can make an appointment to speak with a Billing Support Specialist or a Financial Counselor between 8:30 a.m. and 4 p.m., Monday through Friday. Walk-ins are always welcome. Please bring your insurance card(s), the Explanation of Benefits (EOB) form from your insurance company and your hospital bill. You may make payments in full using cash, check or credit card (Discover, VISA or MasterCard) or agree to a payment schedule.

Bayhealth Hospital, Sussex Campus

If you have billing questions, you may call Billing Support at 877-744-7081 or visit the department, which is located at the Billing Support office on the first floor adjacent to the main entrance. You can make an appointment to speak with a Financial Counselor between 8:30 a.m. and 4 p.m., Monday through Friday. Please bring your insurance card(s), the Explanation of Benefits (EOB) from your insurance company and your hospital bill. You may make payments in full using cash, check or credit card (Discover, VISA or MasterCard) or agree to a payment schedule.

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