First Appointment FAQs

When preparing for your visit, we ask that you arrive at least 15 minutes prior to your scheduled appointment. This will allow ample time for you to complete any necessary forms and update insurance information as needed. Please allow at least 2 hours for your appointment.

If you are not able to make your appointment, please notify us at least 24 hours in advance. We may be contacted at 302-744-6220 for Sussex Campus and 302-744-6020 for Kent Campus.

Bring two forms of ID to your visit. This can be a driver’s license, social security card, or other government issued ID.

Prior to arriving to your appointment, please complete the following forms and give them to our front office staff when you arrive. Your obstetrician will give you these forms.

• Outpatient Medication Reconciliation
• Consent for Treatment
• Patient Demographics

Please bring your insurance card at the time of your appointment. We participate in many insurance plans and will file medical claims on your behalf. We will ask you for your insurance information at the time you make an appointment. This allows us to verify your coverage and benefits, obtain required authorizations, and inform you of any non-covered services and fees. We recommend that you familiarize yourself with your plan and plan requirements before your first visit.

We collect co-payments or fees for non-covered services at the beginning of your visit. A payment plan may be arranged.

We understand that your child may want to join you during this exciting time. Children are welcome at your appointment. For liability reasons, a second adult must always supervise the child. Our staff cannot be responsible for your little one.

In order to provide you highest level of service, and ensure safety and proper equipment operation, we do not allow children in the ultrasound rooms. If you will be having an ultrasound during your appointment, a second adult must supervise your child during this part of your visit.

Our policy is based on safety. Children are naturally energetic and curious. With all of the buttons, knobs and gadgets an ultrasound machine has, it is an attractive “toy” for children who would otherwise view mommy’s doctor appointment as a boring event. Ultrasound equipment is heavy, but portable, and could roll over small fingers and toes.

Thank you for understanding. If you have any questions, please call the Sussex Campus office at 302-744-6220 and Kent Campus office 302-744-6020.