Strategic Plan

Access & Growth

Goal

Grow and develop quality clinical programs, facilities, physician practices and strategic partnerships across the region.

Strategies

  • Recruit physicians and physician extenders.
  • Strengthen Bayhealth's ambulatory presence in key markets.
  • Develop clinical programs and facility replacement plan for Milford Hospital.
  • Improve inpatient bed and operating room capacity at Kent Hospital.
  • Develop programs to meet community health needs and improve access.
  • Create relationships with health service providers.

Operational Excellence

Goal

Provide an exceptional care experience for patients, families, physicians and Bayhealth employees.

Strategies

  • Continuously improve clinical quality, safety and patient satisfaction.
  • Enhance performance improvement capabilities to support care transformation.
  • Implement measures to ensure value while retaining financial stability.
  • Develop Information Systems to support care delivery.
  • Recruit and retain an engaged, future-ready workforce.

Clinical Integration

Goal

Development of a high-performing clinically-integrated healthcare delivery system with aligned physician partners.

Strategies

  • Expand expertise in clinical analytics, population health management and care coordination.
  • Develop arrangements that lower the health care costs of defined populations.
  • Develop future model of primary care and disease management.

Brand Promise

Goal

Create, deliver and communicate a distinct Bayhealth service delivery model.

Strategies

Create a distinct, competitive brand position.