At the time of your admission, appointment or service, in addition to presenting a current copy of your insurance card to your Bayhealth registrar, you will be required to pay your co-pay. Additionally, if your insurance company informs us you have a deductible that has not been met or other co-insurance amounts due, we will request the part of your hospital service or physician(s) bills that your insurance plan doesn’t cover or make suitable arrangements. In some instances, you may be required to pay the full amount. As a rule, you should refer to your benefit guide before any hospital, clinic or doctor’s office visit to find out what services are covered under your plan, and whether you will be responsible for any part of the payment. Each insurance company/ employer-sponsored plan has different coverage benefits/limitations and specific guidelines for covered vs. non-covered services.
Please note that our Billing Support department will file your claim directly with your primary and secondary insurance providers. If your insurance provider does not respond within 60 days of receipt, we may notify you and ask that you contact your insurance provider immediately.
If you don’t have your insurance card with you at the time of your appointment, please provide the insurance information to our Billing Support department at 877-744- 7081. If you do not notify us within 36 hours, you may become responsible for the entire bill.
