Financial Assistance Program

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Bayhealth Medical Center is committed to providing healthcare services to patients in Kent and Sussex counties and surrounding areas regardless of their ability to pay. The Financial Assistance Program (FAP) was established to provide financial relief to those who are unable to meet their obligation to Bayhealth Medical Center, regardless of age, gender, race, national origin, social or immigration status, sexual orientation, or religious affiliation.

Financial Assistance applies to (1) emergency medical services provided in an emergency room setting; (2) non-elective medically necessary services to patients that meet the financial criteria set by the Medical Center using the Federal Poverty Income Guidelines.

Effective 7/1/2022 Bayhealth’s Financial Assistance program provides a 100% discount (full coverage) for those with incomes at or below 300% of the current Federal Poverty Levels (FPL) and a 50% discount for those with incomes between 301% - 350% of the FPL with the establishment of a payment plan.

Eligibility Requirements

Eligibility for the FAP is based on an individual assessment of financial need. Financial assessment includes a review of a completed application; the prior year’s tax return or W2, current pay stubs and bank statements; publicly available data that provides information on a patient’s ability to pay (credit scoring); and a review of the patient’s available funds and other financial resources available to the patient. FAP approved individuals receive a 100 percent discount on patient responsibility balances; this applies to gross charges for uninsured patients and balance after insurance for insured patients. FAP approved patients are not charged more than Amounts Generally Billed (AGB). Patients have 240 days from the first statement date after the care was provided to apply for financial assistance. To speak with someone regarding financial assistance, please contact our Billing Support department at 877-744-7081.

How to Apply for Financial Assistance

Patients may apply for Financial Assistance by completing the application form. Instructions for completion and submission of the application can be found on the application form.

How to Obtain a Copy of the Policy and Application:

To obtain a copy of the policy and/or application, or to apply for financial assistance, contact our Billing Support office at 877-744-7081 or visit one of the following locations.

Bayhealth, Kent Campus: 522 South State St, Dover, DE 19901

Bayhealth Hospital, Sussex Campus: 100 Wellness Way, Milford, DE 19963

You may also download the documents using the links below:





Limited English Proficiency (LEP) Translation Services:

Patients with Limited English Proficiency (LEP) may come to our office at one of the addresses above and we will call the Language Line (800-481-3289) with the patient to have an interpreter assist in communication.

Uninsured admitted patients will be screened for Medicaid eligibility.

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